45 | WOMEN IN THE WORKPLACE: A ROAD MAP TO GENDER EQUALITY CASE STUDY Mozilla: Creating an inclusive culture What they did In 2016, Mozilla learned through focus groups and an employee experience survey that women were having challenging workplace experiences. The survey results suggested that Mozilla could help improve women’s experiences by rewriting their Community Participation Guidelines, the company’s code of conduct. Mozilla wanted to understand what was missing from this document, so they convened additional focus groups of women. The groups recommended that the guidelines clearly describe who is protected under the code of conduct, including people of different races, ages, and genders. They also recommended providing examples of good and bad behaviors and explaining when and how to use the guidelines, how to report incidents of harassment or bullying, and what to expect after reporting. Mozilla edited their code of conduct accordingly and ran an internal education campaign to make sure that employees knew about the changes and took them seriously. Outcomes After publicizing the changed code of conduct, Mozilla’s next engagement survey showed that women felt better about the company’s inclusiveness and stance on harassment. Fourteen percent more women believed that harassment and bullying are not tolerated by Mozilla, 15 percent more women felt safe reporting harassment and bullying, and 10 percent more women believed that people treat one another with respect at Mozilla.