McKinsey & Company 35 The AI good news: 2019 ≠ 1980 SOURCE: Dave Evans (April 2011) "The Internet of Things: How the Next Evolution of the Internet Is Changing Everything” 2015 1980 Costs of data storage and processing 1950’s 1980’s 2010’s Deep Learning A branch of ML Machine Learning A major approach to realise AI Artificial Intelligence The science of making intelligent machines Maths Data availability Basic demo- graphic data (e.g., city, income) Trans- actions data (e.g., ATMs, mobile- apps) Gov. agencies (e.g., tax payment report, updated demo- graphic data) Regular survey / satisfaction data Call center (e.g., customer interaction notes) Inputs from RMs (e.g., sales logs) Telcos (e.g., top-up patterns, monthly bill payments) Wholesalers (e.g., payment history for SMEs) Utilities (e.g., payment record) Website navigation data Video analysis of customer footage Social media sentiment IoT data