Protect employees in delivery to reduce participant risk. For example, in-person programs consider decentralizing in-person events. This Start by designing and executing a plan to support might mean replacing global kickoff events with employees that is consistent with the most multiple regional kickoff events or replacing a conservative guidelines available from leading large in-person event with multiple small-group local and global health authorities, such as the videoconferencing sessions. US Centers for Disease Control and Prevention and WHO. Communicate clearly and often with If travel restrictions mean corporate in-person employees on upcoming learning programs and facilitation teams are unavailable, consider using include specific criteria for when programs will be local employees, such as managers or alumni of deferred, modified, and canceled. previous programs. Prepare them by using a train- the-trainer approach. This entails would-be trainers If you are moving ahead with in-person learning first going through the program as participants, programs, communicate in advance the precautions being trained on how best to facilitate the sessions, you will take, such as physical distancing, alternatives and finally receiving feedback from an experienced to shaking hands, and enhanced cleaning and trainer after their first facilitating experience. sanitization procedures. For those participating remotely, ensure that they have—and are familiar Recognize that there are limits to what can be with—the available virtual collaboration tools, addressed when using virtual live sessions such including videoconferencing and cloud-based as webcasts, virtual classrooms, and video- and document sharing. audioconferencing. For example, such platforms Insights 2020 may not work well for deep socioemotional- and interpersonal-skill building. To address this shortfall, Adapting workplace learning in the time of coronavirus Exhibit 1 of 1 consider what you can do before, during, and after Adapt in-person learning delivery For those ongoing learning programs with the session to maximize its impact (exhibit). an in-person delivery component, adapt the Exhibit Creating engagement and community feel in virtual live sessions requires planning and follow-up. Tips for delivering an “in person” feel Before the session During the session After the session • Ensure you are comfortable with, • everage technology features to • Distribute any work products or and have tested, the technology keep participants engaged follow-up information as needed • Make participation easy by • eep video on, look at the webcam, • Solicit participant feedback providing local-access dial-ins, as and use gestures as in person on content, delivery, and needed, in addition to any weblink • se online tools such as polling technical eperience • Dedicate a moderator to manage and chat to gather input • Escalate any technical issues and speakers and discussion • onsider features such as virtual identify workarounds or solutions • Send materials in advance via file breakout rooms to encourage sharing, and remind participants participation prior to starting Learning and collaboration technologies for virtual delivery irtual ebcasts ideo- and audio- irtual ­ile ontent classrooms conferencing coaching sharing co-creation €eg, whiteboards‚ Adapting workplace learning in the time of coronavirus 39