ƒ Increase employee satisfaction. We believe these drivers of value through I&D management improves employee I&D continue to be very relevant today. satisfaction and also reduces conflict Our current work aims to support companies between groups, improving collaboration in their efforts to capture these benefits. and loyalty. This can create an environment that is more attractive to high performers. ƒ Improve a company’s global image and license to operate. Even before the 17 Richard Dobbs, James Manyika, and Jonathan Woetzel, No Ordinary Disruption: The Four Global current climate raised the stakes on Forces Breaking all the Trends. New York: PublicAffairs, May 2015. 18 I&D, companies who were leaders in Heidi Grant and David Rock, “Why Diverse Teams Are Smarter,” Harvard Business Review, this space benefitted from an enhanced November 2016. 19 Scott Berinato, Thomas Malone, and Anita Woolley, “What Makes a Team Smarter? More Women,” reputation extending beyond their Harvard Business Review, June 2011. 20 employees to their customers, supply Erik Larson, “New Research: Diversity + Inclusion = Better Decision Making At Work,” Forbes, chain, local communities, and wider September 2017. 21 society. Recent highly publicized issues Katherine W. Phillips, “How Diversity Makes Us Smarter,” Scientific American, October 2014. 22 Sylvia A. Hewlett, Melinda Marshall, and Laura Sherbin, “How Diversity Can Drive Innovation,” with gender and racial discrimination Harvard Business Review, December 2013. 23 highlight that, for many companies, Huasheng Gao and Wei Zhang, “Employment Nondiscrimination Acts and Corporate Innovation,” this is also a matter of license Management Science, June 2016. 24 to operate. M.V. Lee Badgett et al, “The Business Impact of LGBT – Supportive Workplace Policies,” The Williams Institute, May 2013. 25 “Buying Power” series, Catalyst, May 2015. 24